Clear, respectful handling of your travel enquiry data.

Melo Tours & Holidays values your trust. This Privacy Policy explains how we collect, use, store, and protect your information when you visit melotours.com, submit an enquiry, contact us on WhatsApp, or share your details through advertising lead forms.

By submitting an enquiry form, WhatsApp message, Google Ads lead form, or Meta lead ad form, you consent to being contacted by our team regarding your travel enquiry, itinerary, quotation, or related follow-up.

Depending on how you contact us, we may collect your name, phone number, email address, travel dates, destination interests, budget preferences, group size, and any enquiry details you choose to share with us.

We may also collect limited technical and usage data such as pages viewed, device or browser information, approximate location data, campaign source, and interactions on our website through cookies, analytics tags, and advertising tools.

We collect information directly when you fill out website enquiry forms, contact us through WhatsApp, speak with our team, or submit your details through Google Ads lead forms or Meta lead ads on Facebook or Instagram.

We may also collect information automatically through cookies, Google Tag Manager, analytics tools, and other measurement technologies used to understand website traffic and campaign performance.

We use your information to respond to enquiries, understand your travel preferences, prepare itineraries and quotations, confirm availability, and provide customer support before and after your booking.

We may also use the information to improve our website, understand which campaigns and destinations perform well, measure ad effectiveness, and run relevant remarketing or follow-up advertising where applicable.

Our marketing activities may involve Google Ads and Google Tag Manager. These tools help us measure enquiry volume, understand campaign performance, and improve the relevance of our advertising and landing pages.

If analytics or ad measurement services such as Google Analytics are enabled through our tag setup, they may collect usage data in aggregated or pseudonymised form. We may also receive lead information that you voluntarily submit through Meta lead ads on Facebook or Instagram.

We do not sell your personal information. We only share your information when reasonably necessary to handle your enquiry, prepare travel options, deliver booked services, or support our internal operations.

This may include trusted internal staff, CRM or website service providers, advertising and analytics platforms, and travel service partners involved in your itinerary, but only to the extent needed for enquiry handling, communication, and service delivery.

We keep enquiry and customer information only for as long as it is reasonably needed for follow-up, travel planning, customer support, record-keeping, and campaign evaluation.

If your enquiry does not proceed, we may still retain basic contact and enquiry records for a limited period so we can respond to follow-up requests, measure lead quality, and maintain business records.

Cookies and similar technologies help us understand how visitors use our website, remember preferences, and improve marketing performance. Some cookies are necessary for the website to function, while others support analytics and advertising measurement.

You can manage or disable cookies through your browser settings. Please note that disabling some cookies may affect how certain parts of the website function.

If you would like to update your information, request deletion of enquiry details, or stop follow-up communication, you can contact us using the details below. We will review and respond to reasonable requests within a practical timeframe.

If you no longer wish to receive marketing communication from us, you can ask us to remove you from future promotional follow-up.

Our services are intended for adults making travel enquiries or bookings. We do not knowingly collect personal information from children without the involvement of a parent or guardian.

We may update this Privacy Policy from time to time to reflect changes in our website, enquiry process, advertising practices, or business operations. The latest version will always be available on this page with the updated effective date.

For privacy-related questions, updates, or deletion requests, please contact us at hello@melotours.com, call us on +91 70129 26245, or write to Melo Tours & Holidays, Kerala, India.